This policy governs the digital handshake between you and NeonShdw LLC, established by developer NeonShdw. By reading this page, you agree to treat your own personal information with the gravity reserved for a live sign: visible, purposeful, and switched off when the work is done.
NeonShdw LLC is an integrated systems design company founded and led by developer NeonShdw. The business operates from a working studio at 1261 E 400 S, Salt Lake City - 84102-3248, United States (US). We design enterprise systems integration, custom software architecture, cloud infrastructure, legacy modernisation programmes, data pipelines and IT service management platforms for operators across the United States and for clients who commission work through our online presence.
This privacy policy describes how NeonShdw LLC handles personal information when you visit our website, complete a job ticket, send an email to dispatch@neonshdw.lat, telephone our desk at +16296298754, or otherwise engage with the studio. The policy is written to be read in full, because an informed client is a better bench partner. Our chief developer NeonShdw personally reviews every data handling request that touches an active project.
This policy applies to personal information collected by or on behalf of NeonShdw LLC through this website, through our email addresses, through our telephone line, and through client engagements where NeonShdw acts as a service provider. It does not apply to the websites or online services of any other company, even when a link from this site points to them. Where a third party service runs an application the NeonShdw estate uses, that third party maintains its own privacy position.
Where NeonShdw processes personal data on behalf of a client operator as part of a systems integration or management contract, the client is the controller of that data and NeonShdw acts under written instructions. This policy explains the relationship and points out the boundaries so no one mistakes the sign for the building behind it.
Nothing in this policy overrides a more specific agreement you sign with NeonShdw. Where a written master services agreement or statement of work contains its own data handling clauses, those clauses govern the specific engagement.
NeonShdw limits collection to what the work actually requires. We gather information in two broad families: information you deliberately hand us at the counter, and information our systems note automatically as you walk past the shop window. Both families are described here so you can see exactly what enters the telephone exchange of the business.
The guiding rule of the studio is stated in one plain sentence: if a data point cannot be named in a sentence a layperson understands, we do not collect it. Applied across the whole estate, this keeps the files honest and the disclosures short. Every category below can be produced on request with a single screen, because that is how a tidy bench stays tidy.
When you raise a job ticket at the contact counter, leave a message by telephone, or write to dispatch@neonshdw.lat, you provide the details your enquiry needs. Typically that set includes your name, your company name, an email address where our desk can reply, a telephone number if you choose to include one, and the description of the system work you want discussed.
Subject lines and message text may contain further personal information you choose to share, such as the name of an administrator you work with or a site address where equipment is located. We treat whatever you write as confidential to the enquiry. Where a project proceeds, we retain only what the engagement documents require and we delete surplus detail at closeout.
We do not request or require sensitive categories such as health records, trade union membership, racial data, religious affiliation or biometric identifiers through this website. If such data is essential to a particular engagement, it is handled under a separate written agreement with its own safeguards, never through the ordinary enquiry channel.
Like any web-facing estate, our site logs ordinary technical signals when a browser requests a page. These include the internet protocol address of the device, the type and version of the browser, the operating system in use, the date and time of each request, the page that referred the visitor, and the specific pages and files requested. A small number of these signals amount to personal data when tied to a single device over time.
NeonShdw uses this automatic information only for the operative purposes of the website: diagnosing faults, defending against abuse, measuring which pages draw attention and which run cold, and shaping the shop floor so the common jobs sit nearest the counter. We do not build advertising profiles from site traffic and we do not license our logs to data brokers.
Because the studio takes its own quiet approach, our analytics are kept deliberately light. Where a third party tool is engaged for measurement, the arrangement is described in the cookies section below and visitors can opt out through the controls we provide.
Every use NeonShdw makes of personal information serves one of four clear purposes. First and foremost, to reply to enquiries and to perform the services a client orders: integration work, architecture, infrastructure, modernisation, pipelines and service desk platforms all require contact details and, in time, records of configuration decisions. Second, to keep our accounts true, since billing and tax records require the identifying details of any paying company and its invoicing contact.
Third, to improve the estate we operate: usage patterns, error reports and support requests tell us where a service runs dimly, and that information feeds our maintenance ritual. Fourth, to meet our obligations under law, including responding to lawful requests from courts, regulators and public authorities, and to protect the rights and property of NeonShdw, its clients and the public.
We combine personal information across these purposes only where the combination is necessary and defensible. We do not use information collected for one project to market an unrelated service to the same contact without consent, and we do not quietly expand the reasons we state on this page without giving notice under the changes section below.
Where the processing of personal data is governed by the General Data Protection Regulation of the European Union or the United Kingdom, NeonShdw relies on the lawful bases recognised there. For most project work, the basis is the contract: processing is necessary to perform an agreement with the client or to take steps at the client request before entering one. Enquiry handling before a contract is signed sits on that same stepping stone.
For operational signals such as error logs and defensive traffic checks, our basis is the legitimate interest of NeonShdw in running a secure and stable estate, balanced against the limited impact on visitors. Where we rely on legitimate interests, you may ask for an explanation of that balancing through the contact details below.
Where consent is the correct basis, most often for email alerts or nonessential tracking that we occasionally offer, we obtain it through an affirmative choice and we honour its withdrawal in full. A withdrawal of consent never reaches backwards to undo work that was lawfully done before the withdrawal was received.
NeonShdw does not sell personal information and does not trade in personal data. We share information only where the work demands it and only to the extent required. Our hosting providers and the few subprocessors who help run our communications, code storage and billing receive only the slices of data their own function requires, under written contracts that bind them to confidentiality and security.
Where a client project touches another system, we may pass configuration and contact details from one service to another at the written instruction of the client. Every such pass is logged as a transfer within the engagement file so the whole route can be traced like a gas line under the floor. Where cross border transfer from the European Union or the United Kingdom occurs, we apply the standard contractual clauses or an equivalent recognised safeguard.
We answer lawful demands from courts and public agencies that carry proper jurisdiction, following the limits of the law. Where we believe a demand is overbroad we object, and where disclosure is required we notify the affected party when the law allows us to do so.
Software built by NeonShdw and infrastructure designed by the studio is hosted with cloud providers that publish security certifications and publish their own subprocessing lists. Client workloads are commonly held in regions chosen at the design stage, often within the United States, with copies that serve continuity plans agreed for the specific operator.
Our own website and enquiry records reside on hosting chosen by NeonShdw for integrity and stability. Because the internet crosses borders without filing a flight plan, data may pass through intermediate networks outside the region where it first lands. Those transit copies are transient and are not a deliberate relocation of your data.
Any transfer of client data beyond the territory named in an agreement is flagged in writing before it happens, so the operator always knows which shop holds the glass at a given moment.
This website sets the fewest cookies that still allow it to work. A small number of cookies hold technical state needed to serve the page safely, such as load balancing tokens that keep requests flowing to the right bench. These functional cookies are essential and are set without requiring consent because without them the shop door would not open smoothly.
To the extent we run measurement of our own pages, we prefer privacy preserving techniques that avoid following a single visitor across many unrelated sites. Where a third party measurement cookie is present, the visitor is offered a clear choice and may decline without losing the ability to use any core feature of the site.
Most browsers allow you to clear or block cookies through settings. Doing so may change how certain parts of this site behave, but the essential service of the studio, answering your enquiry, will not depend on cookies and can always proceed by email or telephone.
NeonShdw keeps personal information only as long as a clear reason survives. Enquiry correspondence is kept while the enquiry stays open and for a short window afterwards so a follow up from the same counter makes sense. Project records, including configuration decisions and administrative contact details, are kept for the life of the engagement plus the retention period your agreement states, and for no longer than tax, accounting or statutory duties require.
Automatic logs are rolled and aged on short cycles, commonly a few weeks, unless a fault investigation or lawful hold freezes a slice of them for a defensible purpose. When a retention deadline passes, deletion is implemented by removing the data from active systems and then from backups on their normal scheduled cycle. Deleted data is not quietly repurposed for a reason invented after the event.
If you ask we will state the specific retention period that applies to a named record we hold about you, unless a legal or security duty prevents that statement.
This website and the services of NeonShdw are directed to business operators and professional teams, and they are not aimed at children. We do not knowingly collect personal information from anyone under the age of thirteen, and where protection of minors is recognised at a higher age by local law we extend the same care to that threshold.
If a parent or guardian believes a child has sent personal data to the studio through one of our forms without consent, that adult may write to dispatch@neonshdw.lat giving enough detail for us to locate the record. We will assess the record, remove it from the active bench where confirmation of age and authority is established, and confirm the action by return mail. Because records we hold under thirteen are expected to be rare to none, the route is deliberately short and direct.
Protection starts on the bench. NeonShdw applies encryption in transit for every web and mail exchange it controls, uses least privilege so each engineer holds only the keys their own lamp needs, and keeps a reviewed password and access regime in force across all estates and deployments. Workstations, phones and the shop network follow the same rule book as client servers.
Access to records that hold personal information is limited by role and by project. Logs of who reached what are kept so misuse can be traced to a specific desk and a specific time. We rehearse recovery paths and treat every apparent break as a chance to tighten the seal until it hisses clean.
No method of transmission is perfectly secure, and the studio states that plainly rather than promising a vault with no door. Should a breach come to light, NeonShdw will act within the timeframes the law demands, will tell affected parties what was exposed and what we changed, and will record the incident so the next build starts with the lesson already built in.
Depending on where you live, the law gives you a set of levers over your own information. Among these are the right to request a copy of the personal data we hold about you, the right to ask that inaccurate details be corrected, and the right to seek deletion of data we no longer have a lawful reason to keep. In defined circumstances you may also ask that processing be restricted or that your data be handed to you in a portable form.
Requests are handled free of charge and answered within the time the law allows, usually thirty days, with an extension only where a request is unusually complex and we tell you why. To verify identity and keep the bench safe, we may ask for enough detail to recognise you; we will not require more than that and we will never use verification as a reason to stall.
Every request is logged with a reference number so you can track progress at any point. If you have agreed to marketing or nonessential tracking, withdrawing is as easy as the original giving was, and we honour the withdrawal without delay or recrimination.
For residents of California acting under the California Consumer Privacy Act and the California Privacy Rights Act as amended, this section supplements the rest of the policy. Under those statutes you have the right to know what personal information we collect, how we use it, and where it comes from, all of which this policy already describes. You also have the right to request that we delete personal information we hold about you, subject to the exceptions the law recognises.
NeonShdw LLC does not sell personal information and does not share it for cross-context behavioural advertising. We have no record of selling or sharing information for such purposes in the twelve months before the latest revision of this policy, and we will not characterise routine service functions as a sale. You also hold the right to non-discrimination, meaning we will not treat you differently for exercising your privacy choices.
To send a request under these statutes, contact dispatch@neonshdw.lat or post a letter to the company address in the contact section. We may verify your identity using the information you provided originally. Authorised agents may act for a consumer where proper authorisation is supplied. Requests and our responses are logged and may be reported at the frequency the law requires.
If you are located in the European Economic Area or the United Kingdom, the General Data Protection Regulation and the United Kingdom version give you the rights already outlined in the your rights section, exercised against the lawful bases described in the lawful bases section. Alongside access, rectification and erasure, you may ask us to restrict processing, to object to processing based on legitimate interests, and to port the data you provided where the ground is contract or consent.
You may withdraw consent at any moment and, where you believe your data is handled unlawfully, you may lodge a complaint with your own supervisory authority. That authority is usually the data protection office of the country where you live, and contacting it costs you nothing but a letter. We would value the chance to remedy a concern before it reaches that desk, so the contact route below is the first turn you should take.
Where we act as a processor for a client in these regions, the client is the controller and directs requests to us. We cooperate with controllers in answering data subject requests within the agreed timeframes and keep the records the law requires of a processor.
NeonShdw resolves to keep this page current with the practice it actually runs. When the studio changes what it collects, why it collects it, or who it shares with, this document will be revised before the change takes effect, and the revision date at the top will move forward so no one mistakes an old edition for the standing rule.
Material changes that affect your privacy are announced where you can notice them, most often by a note on this page and in the footer of the site, rather than buried in files no one reads. A revised policy binds only after it is posted, and where consent is the basis for a particular use that continues, fresh consent is sought for the new purpose rather than presumed.
By continuing to use the estate after a revision is posted, you accept the updated terms for activity that follows the update. Individuals who hold balances with an active NeonShdw project receive their notice directly to the address on file, because parting customers matter as much as new ones.
The desk that answers questions about this policy and about your personal information is the same one that takes job tickets, because a privacy question is simply a maintenance question about your own data. Write your concern in plain words and the first reply will name the specific record involved and the action proposed.
The full address of the company is 1261 E 400 S, Salt Lake City - 84102-3248, United States (US). Correspondence by postal mail should name the privacy desk and should include a return address so our reply finds you. Electronic mail reaches the desk fastest and is answered in the order it arrives.
The studio email address is dispatch@neonshdw.lat and the studio telephone number is +16296298754. Developer NeonShdw personally reads each privacy enquiry that names a legal right, and closes the loop with the same care the shop applies to a stubborn tube. No enquiry is ever lost under a bench for want of a label.